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Towards a resilience management framework for complex enterprise systems upgrade implementation

Teoh, Say Yen, Yeoh, William and Zadeh, Hossein Seif 2017, Towards a resilience management framework for complex enterprise systems upgrade implementation, Enterprise information systems, vol. 11, no. 5, pp. 694-718, doi: 10.1080/17517575.2015.1085096.

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Title Towards a resilience management framework for complex enterprise systems upgrade implementation
Author(s) Teoh, Say Yen
Yeoh, William
Zadeh, Hossein Seif
Journal name Enterprise information systems
Volume number 11
Issue number 5
Start page 694
End page 718
Total pages 25
Publisher Taylor & Francis
Place of publication London, Eng.
Publication date 2017
ISSN 1751-7583
Keyword(s) Enterprise systems
resilience management
case study
structured-pragmaticsituational (SPS) approach
Summary The lack of knowledge of how resilience management supports enterprise system (ES) projects accounts for the failure of firms to leverage their investments in costly ES implementations. Using a structured-pragmatic- situational (SPS) case study research approach, this paper reports on an investigation into the resilience management of a large utility company as it implemented an ES upgrade. Drawing on the literature and on the case study findings, we developed a process-based resilience management framework that involves three strategies (developing situation awareness, demystifying threats, and executing restoration plans) and four organisational capabilities that transform resilience management concepts into practices. We identified the crucial phases of ES upgrade implementation and developed indicators for how different strategies and capabilities of resilience management can assist managers at different stages of an ES upgrade. This research advances the state of existing knowledge by providing specific and verifiable propositions for attaining a state of resilience, the knowledge being grounded in the empirical reality of a case study. Moreover, the framework offers ES practitioners a roadmap to better identify appropriate responses and levels of preparedness.
Language eng
DOI 10.1080/17517575.2015.1085096
Field of Research 080610 Information Systems Organisation
0806 Information Systems
1503 Business And Management
Socio Economic Objective 899999 Information and Communication Services not elsewhere classified
HERDC Research category C1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2015, Taylor & Francis
Persistent URL http://hdl.handle.net/10536/DRO/DU:30078319

Document type: Journal Article
Collection: Department of Information Systems and Business Analytics
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