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Investigating the validity and usability of an interactive computer programme for assessing competence in telephone-based mental health triage

Sands, Natisha, Elsom, Stephen, Keppich-Arnold, Sandra, Henderson, Kathryn, King, Peter, Bourke-Finn, Karen and Brunning, Debra 2016, Investigating the validity and usability of an interactive computer programme for assessing competence in telephone-based mental health triage, International journal of mental health nursing, vol. 25, no. 1, pp. 80-86, doi: 10.1111/inm.12165.

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Title Investigating the validity and usability of an interactive computer programme for assessing competence in telephone-based mental health triage
Author(s) Sands, Natisha
Elsom, Stephen
Keppich-Arnold, Sandra
Henderson, Kathryn
King, Peter
Bourke-Finn, Karen
Brunning, Debra
Journal name International journal of mental health nursing
Volume number 25
Issue number 1
Start page 80
End page 86
Total pages 7
Publisher Wiley
Place of publication London, Eng.
Publication date 2016-02
ISSN 1445-8330
1447-0349
Keyword(s) Competency
Mental health
Telephone triage
Triage
Summary Telephone-based mental health triage services are frontline health-care providers that operate 24/7 to facilitate access to psychiatric assessment and intervention for people requiring assistance with a mental health problem. The mental health triage clinical role is complex, and the populations triage serves are typically high risk; yet to date, no evidence-based methods have been available to assess clinician competence to practice telephone-based mental health triage. The present study reports the findings of a study that investigated the validity and usability of the Mental Health Triage Competency Assessment Tool, an evidence-based, interactive computer programme designed to assist clinicians in developing and assessing competence to practice telephone-based mental health triage.
Language eng
DOI 10.1111/inm.12165
Field of Research 111714 Mental Health
Socio Economic Objective 920209 Mental Health Services
HERDC Research category C1 Refereed article in a scholarly journal
Copyright notice ©2015, Wiley
Persistent URL http://hdl.handle.net/10536/DRO/DU:30078872

Document type: Journal Article
Collection: School of Nursing and Midwifery
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