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A comprehensive diagnostic framework for evaluating business intelligence and analytics effectiveness

Foshay, Neil, Yeoh, William, Boo, Yee-Ling, Ong, Kok-Leong and Mattie, David 2015, A comprehensive diagnostic framework for evaluating business intelligence and analytics effectiveness, Australasian journal of information systems, vol. 19, pp. 37-54, doi: 10.3127/ajis.v19i0.1178.

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Title A comprehensive diagnostic framework for evaluating business intelligence and analytics effectiveness
Author(s) Foshay, Neil
Yeoh, WilliamORCID iD for Yeoh, William orcid.org/0000-0002-2964-4518
Boo, Yee-Ling
Ong, Kok-Leong
Mattie, David
Journal name Australasian journal of information systems
Volume number 19
Start page 37
End page 54
Total pages 18
Publisher Australasian Association for Information Systems and Australian Computer Society
Place of publication Melbourne, Vic.
Publication date 2015
ISSN 1449-8618
1326-2238
Keyword(s) Business intelligence and analytics
Diagnostic framework
Strategy formulation
Summary Business intelligence and analytics (BIA) initiatives are costly, complex and experience high failure rates. Organizations require effective approaches to evaluate their BIA capabilities in order to develop strategies for their evolution. In this paper, we employ a design scienceparadigm to develop a comprehensive BIA effectiveness diagnostic (BIAED) framework that can be easily operationalized. We propose that a useful BIAED framework must assess the correct factors, should be deployed in the proper process context and acquire the appropriateinput from different constituencies within an organization. Drawing on the BIAED framework, we further develop an online diagnostic toolkit that includes a comprehensive survey instrument. We subsequently deploy the diagnostic mechanism within three large organizations in North America (involving over 1500 participants) and use the results toinform BIA strategy formulation. Feedback from participating organizations indicates that the BIA diagnostic toolkit provides insights that are essential inputs to strategy development. This work addresses a significant research gap in the area of BIA effectiveness assessment.
Notes Reproduced with the kind permission of the copyright owner.
Language eng
DOI 10.3127/ajis.v19i0.1178
Field of Research 080605 Decision Support and Group Support Systems
Socio Economic Objective 899999 Information and Communication Services not elsewhere classified
HERDC Research category C1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2015, AAIS
Free to Read? Yes
Persistent URL http://hdl.handle.net/10536/DRO/DU:30078923

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Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.