Crisis communication in a digital world

Sheehan, Mark and Quinn-Allan, Deirdre 2015, Crisis communication in a digital world. Edited by Sheehan, Mark and Quinn-Allan, Deirdre, Cambridge University Press, Port Melbourne, Vic..

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Title Crisis communication in a digital world
Author(s) Sheehan, Mark
Quinn-Allan, Deirdre
Editor(s) Sheehan, Mark
Quinn-Allan, Deirdre
Publication date 2015
Total pages 189
Publisher Cambridge University Press
Place of Publication Port Melbourne, Vic.
Keyword(s) Social Science
Summary Crisis Communication in a Digital World provides an introduction to major crisis communication theories and issues management, using practical examples from Australia and New Zealand. The book examines how public relations can influence the nature of a crisis and the impact of its aftermath. It explores the role of PR specialists in different crisis situations - including natural disasters and morphing crises - and examines the challenges they face in a world where social media is a key source of communication. Readers are provided with an in-depth understanding of crisis communication and issues management through practical approaches, strategies and skills, which are supplemented by relevant theories based on evidence and experience. International perspectives have been included throughout to illustrate the impact of multinational companies on the digital world, including global media cycles and social media activism. Each chapter explores a different aspect of communications, including media, natural disasters and celebrity crises.
ISBN 1107678234
Language eng
Field of Research 0 Not Applicable
Socio Economic Objective 0 Not Applicable
Copyright notice ©2015, Cambridge University Press
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Document type: Book
Collection: Faculty of Arts and Education
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