Organisational challenges to delivering child investigative interviewer training via e-learning

Benson, Mairi and Powell, Martine 2015, Organisational challenges to delivering child investigative interviewer training via e-learning, International journal of police science & management, vol. 17, no. 2, pp. 63-73, doi: 10.1177/1461355715580912.

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Title Organisational challenges to delivering child investigative interviewer training via e-learning
Author(s) Benson, Mairi
Powell, MartineORCID iD for Powell, Martine orcid.org/0000-0001-5092-1308
Journal name International journal of police science & management
Volume number 17
Issue number 2
Start page 63
End page 73
Total pages 11
Publisher Sage Publications
Place of publication London, Eng.
Publication date 2015-06
ISSN 1461-3557
1478-1603
Summary This article examined organisational challenges arising from the implementation of a new training course for investigative interviewers of vulnerable witnesses. The course was delivered via e-learning (computer exercises) and also involved mock interviews conducted over the telephone. Thematic analysis was conducted of: (a) trainees’ anonymous written feedback submitted to an online discussion forum on the training programme’s website, (b) trainees’ responses to face-to-face questions during semi-structured qualitative interviews, and (c) correspondence between trainees and trainers regarding the training programme. Despite unanimous support for the new training programme, three challenges were identified: limited allocated work time to complete the training, conflicting work practices arising from staggered course enrolment, and difficulties associated with computer and technical skills. These organisational challenges must be addressed to ensure that any future evaluation of the programme on skill performance provides a true indication of the programme’s impact on skill development. From a managerial perspective, organisational challenges need to be addressed in order to maximise the accessibility, completion and long-term success of an e-learning training model for interviewers.
Language eng
DOI 10.1177/1461355715580912
Field of Research 170104 Forensic Psychology
160205 Police Administration, Procedures and Practice
1602 Criminology
1605 Policy And Administration
Socio Economic Objective 970117 Expanding Knowledge in Psychology and Cognitive Sciences
HERDC Research category C1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2015, Sage
Persistent URL http://hdl.handle.net/10536/DRO/DU:30079763

Document type: Journal Article
Collection: School of Psychology
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