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An analysis of clinical handover miscommunication using a language and social psychology approach

Watson, Bernadette M., Manias, Elizabeth, Geddes, Fiona, Della, Phillip and Jones, Dorothy 2015, An analysis of clinical handover miscommunication using a language and social psychology approach, Journal of language and social psychology, vol. 34, no. 6, pp. 687-701, doi: 10.1177/0261927X15586200.

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Title An analysis of clinical handover miscommunication using a language and social psychology approach
Author(s) Watson, Bernadette M.
Manias, Elizabeth
Geddes, Fiona
Della, Phillip
Jones, Dorothy
Journal name Journal of language and social psychology
Volume number 34
Issue number 6
Start page 687
End page 701
Total pages 15
Publisher Sage
Place of publication London, Eng.
Publication date 2015
ISSN 0261-927X
1552-6526
Keyword(s) Intergroup health communication
Clinical handover
Miscommunication
Skills training
Social Sciences
Communication
Linguistics
Psychology, Social
Psychology
PATIENT SAFETY
CARE
TRANSITIONS
Summary Clinical handover is a key communication event in patient care and a major contributing factor in adverse events in hospitals. Current research on handover emphasizes communication skills training. We investigate the intergroup context and systemic factors of the hospital environment that also affect handover. We explore the responses of 707 health professionals about handover practice. We invoke Coupland and colleagues’ integrative model of “miscommunication” to interpret these. Results support the model. Responses reflect a lack of communication competency, intergroup group relations, and the hidden ideology of the health care system. Health professionals in hospitals are often unaware of the socio-structural element in health care and so cannot bring about cultural change. We suggest that clinicians work with communication and interdisciplinary scholars to bring about system improvement.
Language eng
DOI 10.1177/0261927X15586200
Field of Research 170106 Health, Clinical and Counselling Psychology
17 Psychology And Cognitive Sciences
20 Language, Communication And Culture
Socio Economic Objective 920210 Nursing
HERDC Research category C1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2015, Sage
Persistent URL http://hdl.handle.net/10536/DRO/DU:30079964

Document type: Journal Article
Collection: School of Nursing and Midwifery
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