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The impact of employee perceptions of training on organizational commitment and turnover intentions: a study of multinationals in the Chinese service sector

Newman, Alexander, Thanacoody, Rani and Hui, Wendy 2011, The impact of employee perceptions of training on organizational commitment and turnover intentions: a study of multinationals in the Chinese service sector, International journal of human resource management, vol. 22, no. 8, pp. 1765-1787, doi: 10.1080/09585192.2011.565667.

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Title The impact of employee perceptions of training on organizational commitment and turnover intentions: a study of multinationals in the Chinese service sector
Author(s) Newman, Alexander
Thanacoody, Rani
Hui, Wendy
Journal name International journal of human resource management
Volume number 22
Issue number 8
Start page 1765
End page 1787
Total pages 23
Publisher Taylor & Francis (Routledge)
Place of publication London, Eng
Publication date 2011-04-01
ISSN 0958-5192
1466-4399
Keyword(s) China
multinational enterprises
organizational commitment
training
turnover intentions
Summary This study examines the impact of employee perceptions of training on organizational commitment, and the latter's relationship with turnover intentions. Structured equation modelling is conducted on survey data from 437 Chinese employees of five multinational enterprises operating in the Chinese service sector. The results of the survey are consistent with social exchange theory. They highlight the importance of training as a tool to enhance the affective organizational commitment of employees, and reduce turnover. The findings differ from that of previous studies in non-Chinese settings. No evidence was found to indicate that motivation to learn and the perceived benefits of training impact on the organizational commitment of employees. This may be explained by three factors: the involuntary nature of employee training, the limited career development opportunities on offer to local employees of multinational enterprises and the difficulty employees face in applying learnt skills given cultural differences. The implications for research and practice are discussed.
Language eng
DOI 10.1080/09585192.2011.565667
Field of Research 150310 Organisation and Management Theory
1503 Business And Management
1505 Marketing
Socio Economic Objective 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
HERDC Research category C1.1 Refereed article in a scholarly journal
Copyright notice ©2011, Taylor & Francis (Routledge)
Persistent URL http://hdl.handle.net/10536/DRO/DU:30080402

Document type: Journal Article
Collection: Department of Management
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Citation counts: TR Web of Science Citation Count  Cited 23 times in TR Web of Science
Scopus Citation Count Cited 30 times in Scopus
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