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It’s not all about language ability: motivational cultural intelligence matters in call center performance

Presbitero, Alfred 2017, It’s not all about language ability: motivational cultural intelligence matters in call center performance, International journal of human resource management, vol. 28, no. 11, pp. 1547-1562, doi: 10.1080/09585192.2015.1128464.

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Title It’s not all about language ability: motivational cultural intelligence matters in call center performance
Author(s) Presbitero, AlfredORCID iD for Presbitero, Alfred orcid.org/0000-0002-3154-9026
Journal name International journal of human resource management
Volume number 28
Issue number 11
Start page 1547
End page 1562
Total pages 16
Publisher Taylor & Francis
Place of publication Abingdon, Eng.
Publication date 2017
ISSN 1466-4399
Keyword(s) language ability
motivational cultural intelligence
task performance
call centers
Language eng
DOI 10.1080/09585192.2015.1128464
Field of Research 150308 International Business
Socio Economic Objective 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
HERDC Research category C1 Refereed article in a scholarly journal
Copyright notice ©2016, Taylor & Francis
Persistent URL http://hdl.handle.net/10536/DRO/DU:30080756

Document type: Journal Article
Collection: Department of Management
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