Patient engagement in clinical communication: an exploratory study

Chaboyer, Wendy, McMurray, Anne, Marshall, Andrea, Gillespie, Brigid, Roberts, Shelley, Hutchinson, Alison M, Botti, Mari, McTier, Lauren, Rawson, Helen and Bucknall, Tracey 2016, Patient engagement in clinical communication: an exploratory study, Scandinavian journal of caring sciences, vol. 30, no. 3, pp. 565-573, doi: 10.1111/scs.12279.

Attached Files
Name Description MIMEType Size Downloads

Title Patient engagement in clinical communication: an exploratory study
Author(s) Chaboyer, Wendy
McMurray, Anne
Marshall, Andrea
Gillespie, Brigid
Roberts, Shelley
Hutchinson, Alison MORCID iD for Hutchinson, Alison M orcid.org/0000-0001-5065-2726
Botti, MariORCID iD for Botti, Mari orcid.org/0000-0002-2782-0987
McTier, Lauren
Rawson, HelenORCID iD for Rawson, Helen orcid.org/0000-0001-5363-729X
Bucknall, TraceyORCID iD for Bucknall, Tracey orcid.org/0000-0001-9089-3583
Journal name Scandinavian journal of caring sciences
Volume number 30
Issue number 3
Start page 565
End page 573
Total pages 9
Publisher Wiley
Place of publication Chichester, Eng.
Publication date 2016-02
ISSN 0283-9318
1471-6712
Keyword(s) clinical communication
patient engagement
patient participation
patient-centred care
person-centred care
transitions in care
Summary AIM: Existing practice strategies for actively involving patients in care during hospitalisation are poorly understood. The aim of this study was to explore how healthcare professionals engaged patients in communication associated with care transitions.

METHOD: An instrumental, collective case study approach was used to generate empirical data about patient transitions in care. A purposive sample of key stakeholders representing (i) patients and their families; (ii) hospital discharge planning team members; and (iii) healthcare professionals was recruited in five Australian health services. Individual and group semi-structured interviews were conducted to elicit detailed explanations of patient engagement in transition planning. Interviews lasted between 30 and 60 minutes and were digitally recorded and transcribed verbatim. Data collection and analysis were conducted simultaneously and continued until saturation was achieved. Thematic analysis was undertaken.

RESULTS: Five themes emerged as follows: (i) organisational commitment to patient engagement; (ii) the influence of hierarchical culture and professional norms on patient engagement; (iii) condoning individual healthcare professionals' orientations and actions; (iv) understanding and negotiating patient preferences; and (v) enacting information sharing and communication strategies. Most themes illustrated how patient engagement was enabled; however, barriers also existed.

CONCLUSION: Our findings show that strong organisational and professional commitment to patient-centred care throughout the organisation was a consistent feature of health services that actively engaged patients in clinical communication. Understanding patients' needs and preferences and having both formal and informal strategies to engage patients in clinical communication were important in how this involvement occurred.
Language eng
DOI 10.1111/scs.12279
Field of Research 1110 Nursing
Socio Economic Objective 920210 Nursing
HERDC Research category C1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2016, Nordic College of Caring Science
Persistent URL http://hdl.handle.net/10536/DRO/DU:30081093

Connect to link resolver
 
Unless expressly stated otherwise, the copyright for items in DRO is owned by the author, with all rights reserved.

Versions
Version Filter Type
Citation counts: TR Web of Science Citation Count  Cited 5 times in TR Web of Science
Scopus Citation Count Cited 2 times in Scopus
Google Scholar Search Google Scholar
Access Statistics: 328 Abstract Views, 3 File Downloads  -  Detailed Statistics
Created: Tue, 02 Feb 2016, 13:49:32 EST

Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.