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Venting anger in cyberspace: self-entitlement versus self-preservation in #roadrage tweets

Stephens, Amanda N., Trawley, Steven L. and Ohtsuka, Keis 2016, Venting anger in cyberspace: self-entitlement versus self-preservation in #roadrage tweets, Transportation research Part F: Traffic psychology and behaviour, vol. 42, no. Part 2, pp. 400-410, doi: 10.1016/j.trf.2016.01.006.

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Title Venting anger in cyberspace: self-entitlement versus self-preservation in #roadrage tweets
Author(s) Stephens, Amanda N.
Trawley, Steven L.ORCID iD for Trawley, Steven L. orcid.org/0000-0002-0917-730X
Ohtsuka, Keis
Journal name Transportation research Part F: Traffic psychology and behaviour
Volume number 42
Issue number Part 2
Start page 400
End page 410
Total pages 11
Publisher Elsevier
Place of publication Amsterdam, The Netherlands
Publication date 2016-10
ISSN 1369-8478
Keyword(s) driving anger
driving aggression
twitter
smart technology
online venting
social media
Summary The increase in the popularity of social media and access to portable smart-technology means more drivers are using forums to vent their frustrations about driving. A content analysis was performed on 80,923 twitter posts relating to road rage collected over a 13-month period. The aim was to understand what sources of anger drivers report on social media. Approximately two thirds of the analysed tweets related directly to anger over another driver perceived as a perpetrator of inappropriate behaviour. Judgements of the improper speed of other drivers were the most common tweets. However, a general attitude also emerged where other drivers were seen as "idiots," "unskilled," and "should not be driving." Such a downward comparison is likely to predispose drivers to unjustly blame other drivers for frustrating situations that may be out of their control. Twitter appears to be a social media forum commonly used to vent anger by drivers. Posts ranged from text message, a photo of the offending vehicle or of the driver, or a 6-s video filmed while driving. The sample of tweeted angry comments indicated that many drivers used smart technology to express their anger. However, the motivation behind this action may vary and may be to express anger, report the incident, or to warn the public. The findings highlight the need for further research to understand the prevalence and danger of anger-provoked distraction with smart technology.
Language eng
DOI 10.1016/j.trf.2016.01.006
Field of Research 170106 Health, Clinical and Counselling Psychology
1507 Transportation And Freight Services
Socio Economic Objective 970117 Expanding Knowledge in Psychology and Cognitive Sciences
HERDC Research category C1 Refereed article in a scholarly journal
ERA Research output type C Journal article
HERDC collection year 2016
Copyright notice ©2016, Elsevier
Persistent URL http://hdl.handle.net/10536/DRO/DU:30081479

Document type: Journal Article
Collection: School of Psychology
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Created: Thu, 18 Feb 2016, 23:20:10 EST

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