Managing intragroup conflicts in construction project teams : case studies in Sri Lanka

Senaratne, Sepani and Udawatta, Nilupa 2013, Managing intragroup conflicts in construction project teams : case studies in Sri Lanka, Architectural engineering and design management, vol. 9, no. 3, pp. 158-175, doi: 10.1080/17452007.2012.738041.

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Title Managing intragroup conflicts in construction project teams : case studies in Sri Lanka
Author(s) Senaratne, Sepani
Udawatta, NilupaORCID iD for Udawatta, Nilupa
Journal name Architectural engineering and design management
Volume number 9
Issue number 3
Start page 158
End page 175
Total pages 18
Publisher Taylor & Francis
Place of publication Abingdon, Eng.
Publication date 2013
ISSN 1745-2007
Keyword(s) intragroup conflicts
conflict management
construction projects
project teams
Summary Conflict is intrinsic to individuals, teams and organisations. Due to the unique and complex nature with various parties, conflict is inevitable in most construction projects. According to the general management literature, three distinct types of intragroup conflicts can be identified: task, process and relationship conflicts. However, very little consideration has been given in the literature addressing the three types individually in a construction project team setting. Therefore, this study has explored the existence of types of intragroup conflicts and their management in this context. This research was approached through case studies of six construction projects, which were operating under the traditional procurement method in Sri Lanka. Semi-structured interviews were conducted with three distinct participants from each team. The findings revealed that both process and relationship conflicts offer disruptive effects to construction projects and teams, while task conflicts offer positive effects when they exist at low levels. Based on the most critical sources identified within the cases, suggestions are offered here to construction project team managers on how to manage intergroup conflicts proactively. Since the research is based on six case studies on traditional procurement arrangement in Sri Lanka, further research is required to generalise the findings across different contexts.
Language eng
DOI 10.1080/17452007.2012.738041
Field of Research 120201 Building Construction Management and Project Planning
Socio Economic Objective 970112 Expanding Knowledge in Built Environment and Design
HERDC Research category C1.1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2013, Taylor & Francis
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