A survey of Australian human services agency software usage

Grundy, Judith and Grundy, John 2013, A survey of Australian human services agency software usage, Journal of technology in human services, vol. 31, no. 1, pp. 84-94, doi: 10.1080/15228835.2012.751297.

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Title A survey of Australian human services agency software usage
Author(s) Grundy, Judith
Grundy, JohnORCID iD for Grundy, John orcid.org/0000-0003-4928-7076
Journal name Journal of technology in human services
Volume number 31
Issue number 1
Start page 84
End page 94
Total pages 11
Publisher Taylor & Francis
Place of publication London, Eng.
Publication date 2013
ISSN 1522-8835
Keyword(s) case notes management
client confidentiality and privacy
human services software survey
interagency collaboration
Summary Human Services agencies use a wide range of software systems to manage caseloads, maintain records, deliver services to clients, and for interagency communication. Some systems are generic, such as Word or Excel, while some are specialized to the organization, such as specialized databases for tracking case notes. Some software systems are shared across organizations. We surveyed nearly 40 Australian Human Services agencies to ascertain the range of software currently in use by agencies and their opinions on it, with a view to identifying promising new Human Services applications. We interviewed representatives from a selection of smaller agencies. This resulted in detailed feedback on key issues to consider when developing and deploying new Human Services software.
Language eng
DOI 10.1080/15228835.2012.751297
Field of Research 080309 Software Engineering
Socio Economic Objective 890201 Application Software Packages (excl. Computer Games)
HERDC Research category C1.1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2013, Taylor & Francis
Persistent URL http://hdl.handle.net/10536/DRO/DU:30081834

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