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The antecedents of health professionals' service recovery performance

Abass, Ghassan 2015, The antecedents of health professionals' service recovery performance, PhD thesis, Department of Marketing, Deakin Univeristy.

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Title The antecedents of health professionals' service recovery performance
Author Abass, Ghassan
Institution Deakin Univeristy
School Department of Marketing
Faculty Faculty of Business and Law
Degree type Research doctorate
Degree name PhD
Thesis advisor Mc Quilcken, Lisa
Robertson Nichola
Date submitted 2015-10
Keyword(s) self-perceived recovery performance
health professionals
Qatar
Summary  The aim of this thesis is to identify the antecedents to the self-perceived recovery performance of health professionals in Qatar. The quantitative phase of the thesis utilised a survey instrument, which was developed and modified as a result of consultations with experts and piloting. A total of 343 questionnaires were completed and returned by respondents. After determining the adequacy of the congeneric models and the overall measurement model using confirmatory factor analysis (CFA), structural analysis was undertaken to determine the fit of the data to the hypothesised associations between the latent constructs of interest.
Language eng
Field of Research 150501 Consumer-Oriented Product or Service Development
150506 Marketing Theory
Socio Economic Objective 910403 Marketing
Description of original xiii, 307 pages : illustrations, tables
Dewey Decimal Classification 658.812
Copyright notice ©The author
Persistent URL http://hdl.handle.net/10536/DRO/DU:30082820

Document type: Thesis
Collection: Higher degree theses (citation only)
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Created: Wed, 13 Apr 2016, 16:07:44 EST by Kate Percival

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