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Making the case: IT investments in a $1.4BN transformation

Thorogood, Alan, Reynolds, Peter and Yetton, Philip 2011, Making the case: IT investments in a $1.4BN transformation, in PACIS 2011 : Quality Research in Pacific : Proceedings of the 15th Pacific Asia Conference on Information Systems, Association for Information Systems, Atlanta, Ga., pp. 1-13.

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Title Making the case: IT investments in a $1.4BN transformation
Author(s) Thorogood, Alan
Reynolds, Peter
Yetton, PhilipORCID iD for Yetton, Philip orcid.org/0000-0001-8290-529X
Conference name Pacific Asia Conference on Information Systems (15th : 2011 : Brisbane, Queensland)
Conference location Brisbane, Queensland
Conference dates 2011/07/07 - 2011/07/11
Title of proceedings PACIS 2011 : Quality Research in Pacific : Proceedings of the 15th Pacific Asia Conference on Information Systems
Publication date 2011
Conference series Pacific Asia Conference on Information Systems
Start page 1
End page 13
Total pages 13
Publisher Association for Information Systems
Place of publication Atlanta, Ga.
Keyword(s) business case
business unit
IT infrastructure
IT architecture
financial services
Summary This teaching case provides a practical illustration of the challenges in setting up an IT-based business transformation. The central focus is on the business case development for a new corporate IT platform and the portfolios of business unit initiatives. The Commonwealth Bank of Australia sought to improve its customer service and reduce its costs with a new business platform. The case discusses two persistent issues in IT management. First, how do organizations justify strategic investments in IT? Second, how do they allocate IT decision rights between the corporate centre and the business units? The teaching case shows the dynamic nature of this process. The case also allows students to explore key IT management issues including business and IT alignment and the roles of the CIO and business managers in IT-based change. There is a substantial teaching note available to faculty by contacting the lead author.
ISBN 9781864356441
Language eng
Field of Research 150302 Business Information Systems
Socio Economic Objective 900201 Administration and Business Support Services
HERDC Research category E1.1 Full written paper - refereed
ERA Research output type E Conference publication
Copyright notice ©[2011, The Conference]
Persistent URL http://hdl.handle.net/10536/DRO/DU:30083714

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