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Using business intelligence to support the process of organizational sensemaking

Namvar, Morteza, Cybulski, Jacob and Perera, Luckmika 2016, Using business intelligence to support the process of organizational sensemaking, Communications of the association for information systems, vol. 38, pp. 330-352.

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Title Using business intelligence to support the process of organizational sensemaking
Author(s) Namvar, Morteza
Cybulski, Jacob
Perera, LuckmikaORCID iD for Perera, Luckmika orcid.org/0000-0003-4904-818X
Journal name Communications of the association for information systems
Volume number 38
Article ID 20
Start page 330
End page 352
Total pages 24
Publisher Association for Information Systems
Place of publication Atlanta, Ga.
Publication date 2016-03
ISSN 1529-3181
Keyword(s) Sensemaking
Business Intelligence
Decision Making
Management
Hermeneutic Phenomenology
Summary Making sense of an organization overwhelmed with data becomes a problem for decision makers at all levels of business planning and operation. Although scholars have suggested several technological solutions such as business intelligence as being useful in helping busy executives to make decisions, we still know little about assisting business stakeholders in the process of understanding their organizational complexity before such decisions could even be formulated. In this paper, we investigate the opportunities in using BI technologies to make sense of a business environment. We analyze the views and opinions of developers, analysts, consultants, and users of business intelligence, who are experienced in using the technology beyond decision making to support organizational sensemaking. Our results highlight the need for creating and maintaining individual; and organizational identity and enacting this identity on the business and its environment.
Language eng
Field of Research 080609 Information Systems Management
080605 Decision Support and Group Support Systems
080610 Information Systems Organisation
0806 Information Systems
Socio Economic Objective 890299 Computer Software and Services not elsewhere classified
HERDC Research category C1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2016, Association for Information Systems
Free to Read? Yes
Persistent URL http://hdl.handle.net/10536/DRO/DU:30083963

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Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.