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The effect of mobile technology usage on work engagement and emotional exhaustion in Japan

Fujimoto, Yuka, Ferdous, Ahmed, Sekiguchi, Tomoki and Sugianto, Ly-Fie 2016, The effect of mobile technology usage on work engagement and emotional exhaustion in Japan, Journal of business research, vol. 69, no. 9, pp. 3315-3323, doi: 10.1016/j.jbusres.2016.02.013.

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Title The effect of mobile technology usage on work engagement and emotional exhaustion in Japan
Author(s) Fujimoto, Yuka
Ferdous, AhmedORCID iD for Ferdous, Ahmed orcid.org/0000-0002-8424-3055
Sekiguchi, Tomoki
Sugianto, Ly-Fie
Journal name Journal of business research
Volume number 69
Issue number 9
Start page 3315
End page 3323
Total pages 9
Publisher Elsevier
Place of publication Amsterdam, The Netherlands
Publication date 2016-09
ISSN 0148-2963
Keyword(s) Mobile technology
Work engagement
Emotional exhaustion
Japan
Summary Researchers have repeatedly found that the use of mobile technology (MT) in the West is a double-edged sword that produces both positive and negative psychological experiences for employees. MT blurs the boundaries between work and non-work contexts, limiting employees' personal space and time as a result, and possibly having a negative impact on their work engagement. Our findings in Japan, however, were different. Japanese workers' total MT usage (i.e., during office and non-office hours) had a positive impact on their work autonomy, which, in turn, led to greater work engagement. Emotional exhaustion was not related to MT usage. The findings from this study imply that MT can result in positive psychological experiences for employees and present some managerial implications for boundary conditions.
Language eng
DOI 10.1016/j.jbusres.2016.02.013
Field of Research 150503 Marketing Management (incl Strategy and Customer Relations)
MD Multidisciplinary
Socio Economic Objective 910403 Marketing
HERDC Research category C1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2016, Elsevier
Persistent URL http://hdl.handle.net/10536/DRO/DU:30084130

Document type: Journal Article
Collection: Department of Marketing
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