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The role of IT governance in generating business value from IT investments in healthcare: lessons from an Australian experience

Haddad, Peter and Wickramasinghe, Nilmini 2015, The role of IT governance in generating business value from IT investments in healthcare: lessons from an Australian experience, in AISeL 2015 : #eWellbeing : Proceedings of the 28th Bled 2015 eConference, [Association for Information Systems], [Slovenia], pp. 180-190.

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Title The role of IT governance in generating business value from IT investments in healthcare: lessons from an Australian experience
Author(s) Haddad, Peter
Wickramasinghe, Nilmini
Conference name Association for Information Systems Electronic Library. eConference (2015 : Slovenia)
Conference location Slovenia
Conference dates 7-10 Jun. 2015
Title of proceedings AISeL 2015 : #eWellbeing : Proceedings of the 28th Bled 2015 eConference
Editor(s) [Unknown]
Publication date 2015
Conference series Association for Information Systems Electronic Library eConference
Start page 180
End page 190
Total pages 11
Publisher [Association for Information Systems]
Place of publication [Slovenia]
Keyword(s) Well-being
Business value
Value
Information technology
IT governance
Summary Digitizing the core processes of healthcare delivery is looked at as a solution to control the escalating costs without compromising quality or patient outcomes. However, to date the business value of such IT solutions remains elusive, especially in view of the high failure rate of many solutions coupled with the high user resistance. The uniqueness of the healthcare industry makes measuring the business value of IT a complex missions, yet it is the thesis of this research that such an activity is an essential first step if we are to realise the full potential of IT in healthcare. The role IT governance can play is of high importance to generate business value from IT investments in healthcare. This is investigated using an integrative model that is proffered to conceptualise the business value of IT in healthcare. This conceptual model is then used to guide an exploratory case study based at a leading private healthcare provider in Melbourne-Australia.
Language eng
Field of Research 111799 Public Health and Health Services not elsewhere classified
Socio Economic Objective 920499 Public Health (excl. Specific Population Health) not elsewhere classified
HERDC Research category E1 Full written paper - refereed
ERA Research output type E Conference publication
Copyright notice ©2015, Association for Information Systems
Persistent URL http://hdl.handle.net/10536/DRO/DU:30084729

Document type: Conference Paper
Collection: Faculty of Health
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