Training a system-literate care coordination workforce.

Naccarella, Lucio, Osborne, Richard and Brooks, Peter M 2016, Training a system-literate care coordination workforce., Australian health review, vol. 40, no. 2, pp. 210-212, doi: 10.1071/AH15014.

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Title Training a system-literate care coordination workforce.
Author(s) Naccarella, Lucio
Osborne, RichardORCID iD for Osborne, Richard
Brooks, Peter M
Journal name Australian health review
Volume number 40
Issue number 2
Start page 210
End page 212
Total pages 3
Publisher CSIRO Publishing
Place of publication Melbourne, Vic.
Publication date 2016-04
ISSN 0156-5788
Keyword(s) health literacy
health systems
Summary People with chronic complex conditions continue to experience increasing health system fragmentation and poor coordination. To reverse these trends, one solution has been an investment in effective models of care coordination that use a care coordinator workforce. Care coordinators are not a homogenous workforce - but an applied professional role, providing direct and indirect care, and is often undertaken by nurses, allied health professionals, social workers or general practitioners. In Australia, there is no training curriculum nor courses, nor nationally recognised professional quality standards for the care coordinator workforce. With the growing complexity and fragmentation of the health care system, health system literacy - shared understanding of the roles and contributions of the different workforce professions, organisations and systems, among patients and indeed the health workforce is required. Efforts to improve health system literacy among the health workforce are increasing at a policy, practice and research level. However, insufficient evidence exists about what are the health system literacy needs of care coordinators, and what is required for them to be most effective. Key areas to build a health system literate care coordination workforce are presented. Care coordination is more than an optional extra, but one of the only ways we are going to be able to provide equitable health services for people with chronic complex conditions. People with low health literacy require more support with the coordination of their care, therefore we need to build a high performing care coordinator workforce that upholds professional quality standards, and is health literacy responsive.
Language eng
DOI 10.1071/AH15014
Field of Research 111709 Health Care Administration
111799 Public Health and Health Services not elsewhere classified
160599 Policy and Administration not elsewhere classified
111099 Nursing not elsewhere classified
Socio Economic Objective 970111 Expanding Knowledge in the Medical and Health Sciences
HERDC Research category C1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2016, CSIRO Publishing
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Document type: Journal Article
Collections: Faculty of Health
School of Health and Social Development
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