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The e-health literacy framework: A conceptual framework for characterizing e-health users and their interaction with e-health systems

Norgaard, Ole, Furstrand, Dorthe, Klokker, Louise, Karnoe, Astrid, Batterham, Roy, Kayser, Lars and Osborne, Richard 2015, The e-health literacy framework: A conceptual framework for characterizing e-health users and their interaction with e-health systems, Knowledge management and e-learning, vol. 7, no. 4, pp. 522-540.

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Title The e-health literacy framework: A conceptual framework for characterizing e-health users and their interaction with e-health systems
Author(s) Norgaard, Ole
Furstrand, Dorthe
Klokker, Louise
Karnoe, Astrid
Batterham, RoyORCID iD for Batterham, Roy orcid.org/0000-0002-5273-1011
Kayser, Lars
Osborne, RichardORCID iD for Osborne, Richard orcid.org/0000-0002-9081-2699
Journal name Knowledge management and e-learning
Volume number 7
Issue number 4
Start page 522
End page 540
Total pages 19
Publisher Laboratory of Knowledge Management & E-Learning
Place of publication Hong Kong
Publication date 2015-12
ISSN 2073-7904
Keyword(s) e-health
literacy
framework
interaction
technology
Summary In current e-health research and development there is a need for a broader understanding of the capabilities and resources required for individuals to use and benefit from e-health services, i.e. their e-health literacy. The aim of
this study was to develop a new conceptualisation of e-health literacy with consideration of the experiences of a wide range of stakeholders and in alignment with current technologies. Concept mapping was used to generate a comprehensive and grounded model of e-health literacy. Concept mapping workshop participants included patients, health professionals and medical informatics experts. Eight workshops, carried out in Denmark and United Kingdom, generated 450 statements, separated into 128 clusters. Through an inductive structured analysis, seven domains were identified: 1. Ability to process information, 2. Engagement in own health, 3. Ability to engage actively with digital services, 4. Feeling safe and in control, 5. Motivation to engage with digital services, 6. Having access to systems that work, and 7. Digital services that suit individual needs. These empirically derived domains form an e-health literacy framework (eHLF) and provide new insights into the user’s ability to understand, access and use e-health technologies. The eHLF offers a framework for evaluating an individual’s or a population’s capacity to understand, use and benefit from technology to promote and maintain their health. Such a framework also provides a potential checklist for the development and improvement of e-health services.
Language eng
Field of Research 111799 Public Health and Health Services not elsewhere classified
Socio Economic Objective 920499 Public Health (excl. Specific Population Health) not elsewhere classified
HERDC Research category C1.1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2015, The Authors
Persistent URL http://hdl.handle.net/10536/DRO/DU:30084909

Document type: Journal Article
Collection: Population Health
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