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Enterprise resource planning and the post bureaucratic organization

Lowe, Alan and Locke, Joanne 2008, Enterprise resource planning and the post bureaucratic organization, Information technology & people, vol. 21, no. 4, pp. 375-400, doi: 10.1108/09593840810919680.

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Title Enterprise resource planning and the post bureaucratic organization
Author(s) Lowe, Alan
Locke, JoanneORCID iD for Locke, Joanne orcid.org/0000-0003-4226-9991
Journal name Information technology & people
Volume number 21
Issue number 4
Start page 375
End page 400
Total pages 27
Publisher Emerald
Place of publication Bingley, Eng.
Publication date 2008-11
ISSN 0959-3845
Keyword(s) Manufacturing resource planning
Employee behaviour
Trust
Australasia
Best practice
Summary Purpose – The purpose of the paper is to use a case study setting involving the implementation of an enterprise resource planning (ERP) system to expose and analyze the conflicts in the characterizations of the post bureaucratic organisation (PBO) in the literature. ERP implementations are often accompanied by increasing levels of stress in organizations that place pressures on organizational relationships and structures. Additionally, ERPs are regarded as introducing their own techno-logic of centralization, standardization and formalization that provides an apparent contrast to the exhortations about employee empowerment.Design/methodology/approach – A case study of ERP implementation in a medium-sized entity is presented. The paper explores aspects of ERP and PBO from the context of postmodern organization theory.Findings – Some concerns about PBO identified in the literature are reflected in the case situation. For example, there is a commitment to give up private time and work flexibly by some employees. The paper also provides evidence of the way the management team substitute their reliance on a key individual knowledge worker for that of an ERP system and external vendor support. Paradoxically, trust in that same knowledge worker and between core users of the system is essential to enable the implementation of the system.
Language eng
DOI 10.1108/09593840810919680
Field of Research 080610 Information Systems Organisation
0806 Information Systems
0807 Library And Information Studies
Socio Economic Objective 890399 Information Services not elsewhere classified
HERDC Research category C1.1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2008, Emerald Group Publishing
Persistent URL http://hdl.handle.net/10536/DRO/DU:30084981

Document type: Journal Article
Collection: Department of Accounting
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