Crowdsourcing customer needs for product design using text analytics Palmer, Stuart 2016, Crowdsourcing customer needs for product design using text analytics, in WCE 2016 : Proceedings of the World Congress on Engineering, International Association of Engineers, Hong Kong, pp. 221-226. Attached Files Name Description MIMEType Size Downloads palmer-crowdsourcing-2016.pdf Published version application/pdf 958.11KB 117 Title Crowdsourcing customer needs for product design using text analytics Author(s) Palmer, Stuart orcid.org/0000-0002-2517-0597 Conference name World Congress on Engineering (2016 : London, England) Conference location London, England Conference dates 29 Jun. - 1 Jul. 2016 Title of proceedings WCE 2016 : Proceedings of the World Congress on Engineering Editor(s) [Unknown] Publication date 2016 Conference series World Congress on Engineering Start page 221 End page 226 Total pages 6 Publisher International Association of Engineers Place of publication Hong Kong Keyword(s) crowdsourcing customer needs product design text analytics customer reviews Summary In product design and engineering, identifying customer needs is the foundation for designing and producing a successful product. Traditionally, a range of techniques have been employed to elicit customer needs. A relatively new technique for identifying customer needs is ‘crowdsourcing’. An emerging area of research is the crowdsourcing of customer needs from online product review sites. This paper proposes a simple process for crowdsourcing customer needs for product design using text analytics. The analysis/visualization method is presented in detail. The text content of online customer reviews for a popular product is collected and processed using text analytics software. A published case study identifying expressed customer needs for the same generic product, collected via conventional means, is used to successfully validate the findings from the text analytics method. ISBN 9789881925305 ISSN 2078-0958 2078-0966 Language eng Field of Research 091503 Engineering Practice 080709 Social and Community Informatics Socio Economic Objective 970109 Expanding Knowledge in Engineering HERDC Research category E1 Full written paper - refereed ERA Research output type E Conference publication Copyright notice ©2016, International Association of Engineers Free to Read? Yes Persistent URL http://hdl.handle.net/10536/DRO/DU:30084992 Document type: Conference Paper Collections: Faculty of Science, Engineering and Built Environment Open Access Collection Related Links Link Description Connect to published version Go to link with your DU access privileges     Unless expressly stated otherwise, the copyright for items in DRO is owned by the author, with all rights reserved. Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au. Versions Version Filter Type Tue, 19 Jul 2016, 18:55:35 EST Tue, 19 Jul 2016, 18:58:35 EST Wed, 20 Jul 2016, 05:02:40 EST Wed, 20 Jul 2016, 08:08:12 EST Wed, 20 Jul 2016, 08:08:58 EST Wed, 20 Jul 2016, 09:21:36 EST Mon, 05 Sep 2016, 08:22:54 EST Fri, 21 Oct 2016, 05:09:32 EST Tue, 25 Oct 2016, 12:35:04 EST Tue, 25 Oct 2016, 12:39:11 EST Tue, 25 Oct 2016, 12:41:34 EST Fri, 28 Oct 2016, 09:04:10 EST Mon, 07 Nov 2016, 09:12:14 EST Wed, 11 Jan 2017, 09:59:36 EST Fri, 07 Sep 2018, 12:17:13 EST Filtered Full Citation counts:   Cited 0 times in TR Web of Science Cited 2 times in Scopus Search Google Scholar Access Statistics: 1221 Abstract Views, 120 File Downloads  -  Detailed Statistics Created: Wed, 20 Jul 2016, 09:21:36 EST

Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.