Servant leadership and follower job performance: The mediating effect of public service motivation

Schwarz, Gary, Newman, Alexander, Cooper, Brian and Eva, Nathan 2016, Servant leadership and follower job performance: The mediating effect of public service motivation, Public administration, vol. 94, no. 4, pp. 1025-1041, doi: 10.1111/padm.12266.

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Title Servant leadership and follower job performance: The mediating effect of public service motivation
Author(s) Schwarz, Gary
Newman, AlexanderORCID iD for Newman, Alexander
Cooper, Brian
Eva, Nathan
Journal name Public administration
Volume number 94
Issue number 4
Start page 1025
End page 1041
Total pages 17
Publisher Wiley-Blackwell Publishing
Place of publication Chichester, Eng.
Publication date 2016-12
ISSN 0033-3298
Keyword(s) Social Sciences
Political Science
Public Administration
Government & Law
Summary This article advances our understanding of the effects of servant leadership, an employee- and community-focused leadership style, on followers' public service motivation (PSM) and job performance. Based on social learning theory, we argue that by emphasizing to their followers the importance of serving others both inside and outside the organization and by acting as role models by serving others themselves, servant leaders enhance job performance by engendering higher PSM in their followers. A multilevel analysis of three waves of multi-source data from a Chinese government agency reveals that PSM mediates the influence that servant leadership has on followers' job performance. The results are consistent with theoretical predictions that the altruistic behaviour displayed by servant leaders elicits higher levels of the altruistic behaviours that characterize PSM, which in turn increases job performance. Hence, this study contributes to our understanding of how leadership drives institutional change and performance in the public sector.
Language eng
DOI 10.1111/padm.12266
Field of Research 150311 Organisational Behaviour
1605 Policy And Administration
1606 Political Science
1503 Business And Management
Socio Economic Objective 970115 Expanding Knowledge in Commerce
HERDC Research category C1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2016, John Wiley & Sons
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