An investigation into the perceived quality of communications in dispersed construction project teams

Hosseini, M. Reza, Maghrebi, Mojtaba, Chileshe, Nicholas and Waller, Travis S. 2016, An investigation into the perceived quality of communications in dispersed construction project teams, in CRC 2016: Proceedings of the Construction Research Congress: Old and New Construction Technologies Converge in Historic San Juan, American Society of Civil Engineers (ASCE), Reston, Virginia, pp. 1813-1822, doi: 10.1061/9780784479827.181.

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Title An investigation into the perceived quality of communications in dispersed construction project teams
Author(s) Hosseini, M. RezaORCID iD for Hosseini, M. Reza orcid.org/0000-0001-8675-736X
Maghrebi, Mojtaba
Chileshe, Nicholas
Waller, Travis S.
Conference name Construction Research Congress (2016 : San Juan, Puerto Rico)
Conference location San Juan, Puerto Rico
Conference dates 31 May. - 2 Jun. 2016
Title of proceedings CRC 2016: Proceedings of the Construction Research Congress: Old and New Construction Technologies Converge in Historic San Juan
Editor(s) Perdomo-Rivera, Jose L.
Gonzales-Quevedo, Antonio
Lopez del Puerto, Carla
Molina-Bas, Omar I.
Publication date 2016
Conference series Construction Research Congress
Start page 1813
End page 1822
Total pages 10
Publisher American Society of Civil Engineers (ASCE)
Place of publication Reston, Virginia
Keyword(s) communications
quality
dispersed teams
virtual teams
construction project teams
Summary Construction project teams are increasingly operating in dispersed arrangements in which communications predominantly take place via information communication technology (ICT) with a dose of face-to-face interactions. However, a review of literature reflects a scarcity of research on how shifting to dispersed teams affects the perceived quality of communications in construction project teams. The present study attempts to address such a gap in the body of knowledge. To this end, 12 major indicators of quality of communications were identified through a review of literature. This was followed by conducting 17 semi-structured interviews with experts in the industry to customize the indicators for the construction context. Based on the identified indicators, a questionnaire survey was designed for elucidating the perceptions of construction practitioners about changes in quality of communications in dispersed teams in comparison to fully collocated ones. Drawing upon the data collated from 285 duly completed questionnaires, confirmatory factor analysis (CFA) was deployed to define the major areas of change in quality of communications in dispersed teams as perceived by the respondents. The findings showed that shifting towards dispersed working results in a change in perceived quality of communications in ten areas mainly reduction in completeness and reliability of communications. The present study contributes to the field by providing a list of indicators for assessing the quality of communications for construction project teams. Additionally, the findings provide an illuminating insight into the primary changes in perceived quality of communications in disperse team arrangements.
ISBN 9780784479827
Language eng
DOI 10.1061/9780784479827.181
Field of Research 120201 Building Construction Management and Project Planning
Socio Economic Objective 970112 Expanding Knowledge in Built Environment and Design
HERDC Research category E1 Full written paper - refereed
ERA Research output type E Conference publication
Copyright notice ©2016, ASCE
Persistent URL http://hdl.handle.net/10536/DRO/DU:30085429

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