Provision of facilities management services in Sri Lankan commercial organisations: is in-house involvement necessary?

Perera, B.A.K.S., Ahamed, M.H.S., Rameezdeen, Raufdeen, Chileshe, Nicholas and Hosseini, M. Reza 2016, Provision of facilities management services in Sri Lankan commercial organisations: is in-house involvement necessary?, Facilities, vol. 34, no. 7-8, pp. 394-412, doi: 10.1108/F-12-2014-0102.

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Title Provision of facilities management services in Sri Lankan commercial organisations: is in-house involvement necessary?
Author(s) Perera, B.A.K.S.
Ahamed, M.H.S.
Rameezdeen, Raufdeen
Chileshe, Nicholas
Hosseini, M. RezaORCID iD for Hosseini, M. Reza orcid.org/0000-0001-8675-736X
Journal name Facilities
Volume number 34
Issue number 7-8
Start page 394
End page 412
Total pages 19
Publisher Emerald
Place of publication Bingley, Eng.
Publication date 2016-05-03
ISSN 0263-2772
1758-7131
Keyword(s) outsourcing
Sri Lanka
facility management
commercial organizations
in-house
screening framework
Summary Purpose - The purpose of this paper is to explore sourcing strategies for facilities management services using core-competency theory of outsourcing. The aim is to develop a screening framework for deciding the suitability of outsourcing versus in-house delivery for these services based on three levels of managerial functions prevalent in a typical commercial organization.

Design/methodology/approach
- A questionnaire survey was administered for facilities managers in Sri Lanka to investigate the relative importance of these managerial functions for facilities management services and obtain their opinions on the best delivery mode. The managerial functions were derived from a literature review and verified using three semi-structured interviews prior to the questionnaire survey design.

Findings - The findings showed that facilities management services that are aligned to strategic functions are suitable for in-house delivery, while those that are aligned to tactical and operational functions for outsourcing.

Research limitations/implications
- Further studies should be conducted and extended to other types of organizations beyond commercial ones. Secondly, the quantitative study employed a smaller sample (n = 40), and the survey items were based on the review of literature which was verified using a very small number of interviews (n = 3).

Practical implications
- The proposed framework can be utilized when choosing the best facilities management approach for commercial organizations in developing countries such as Sri Lanka.

Originality/value
- This study contributes to the body of knowledge on the subject of facilities management by exploring the context in Sri Lankan which has not previously been done.
Language eng
DOI 10.1108/F-12-2014-0102
Field of Research 120201 Building Construction Management and Project Planning
Socio Economic Objective 970112 Expanding Knowledge in Built Environment and Design
HERDC Research category C1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2016, Emerald Group Publishing
Persistent URL http://hdl.handle.net/10536/DRO/DU:30085722

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