Competencies of front-line managers in supported accommodation: issues for practice and future research

Clement, Tim and Bigby, Christine 2012, Competencies of front-line managers in supported accommodation: issues for practice and future research, Journal of intellectual developmental disability, vol. 37, no. 2, pp. 131-140, doi: 10.3109/13668250.2012.681772.

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Title Competencies of front-line managers in supported accommodation: issues for practice and future research
Author(s) Clement, TimORCID iD for Clement, Tim
Bigby, Christine
Journal name Journal of intellectual developmental disability
Volume number 37
Issue number 2
Start page 131
End page 140
Total pages 10
Publisher Taylor & Francis
Place of publication Abingdon, Eng.
Publication date 2012
ISSN 1366-8250
Keyword(s) competency
group homes
house supervisor
front-line manager
Surveys and Questionnaires
Attitude of Health Personnel
Focus Groups
Intellectual Disability
Nurse Administrators
Nursing, Supervisory
Outcome Assessment (Health Care)
Professional Competence
Professional Role
Professional-Patient Relations
Summary BACKGROUND: Front-line managers of supported accommodation for people with intellectual disability are assumed to have a key role in the realisation of outcomes for service users. Yet, their job has been little researched. A job analysis from Minnesota that identified 142 competencies required of effective front-line managers was used to examine what was expected of the equivalent position in Victoria, Australia.

METHODS: These competencies formed the basis of semistructured interviews with an extreme sample of 16 high-performing house supervisors and 5 more senior managers.

RESULTS: Ninety-two percent of the original competences were retained, with changes in language and terminology to reflect the local context. Emergent findings highlighted the importance of house supervisors' "orientations."

CONCLUSIONS: The findings support the proposition that the front-line manager's job is underpinned by core competencies and that the role merits further study. Issues of wider significance for human service organisations and researchers are discussed.
Language eng
DOI 10.3109/13668250.2012.681772
Field of Research 110399 Clinical Sciences not elsewhere classified
1103 Clinical Sciences
1607 Social Work
1608 Sociology
Socio Economic Objective 970111 Expanding Knowledge in the Medical and Health Sciences
HERDC Research category C1.1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2012, Australasian Society for Intellectual Disability
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Document type: Journal Article
Collections: Faculty of Health
School of Medicine
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