How do changes in human resource management practices influence employee engagement? A longitudinal study in a hotel chain in the Philippines

Presbitero, Alfred 2017, How do changes in human resource management practices influence employee engagement? A longitudinal study in a hotel chain in the Philippines, Journal of human resources in hospitality and tourism, vol. 16, no. 1, pp. 56-70, doi: 10.1080/15332845.2016.1202061.

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Title How do changes in human resource management practices influence employee engagement? A longitudinal study in a hotel chain in the Philippines
Author(s) Presbitero, AlfredORCID iD for Presbitero, Alfred orcid.org/0000-0002-3154-9026
Journal name Journal of human resources in hospitality and tourism
Volume number 16
Issue number 1
Start page 56
End page 70
Total pages 15
Publisher Taylor & Francis
Place of publication Abingdon, Eng.
Publication date 2017
ISSN 1533-2853
1533-2845
Keyword(s) employee engagement
hotel
human resource management practices
longitudinal study
Summary Drawing from social exchange theory, this study investigates how changes in human resource management practices influence and affect employee engagement in a hotel chain. Changes in human resource management practices were identified, and corresponding changes in the level of employee engagement were observed. One hundred forty-five employees from a hotel chain in the Philippines participated in a longitudinal study. Results show that improvements in human resource management practices, particularly in the areas of reward management and training and development, yielded positive and significant change in the level of employee engagement. Implications for human resource management, particularly in the hospitality and tourism context, are discussed.
Language eng
DOI 10.1080/15332845.2016.1202061
Field of Research 150305 Human Resources Management
1504 Commercial Services
1506 Tourism
Socio Economic Objective 900201 Administration and Business Support Services
HERDC Research category C1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2017, Taylor & Francis
Persistent URL http://hdl.handle.net/10536/DRO/DU:30088683

Document type: Journal Article
Collection: Department of Management
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