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Service level agreements framework for digital libraries quality of service management

AHMAD, MASITAH 2015, Service level agreements framework for digital libraries quality of service management, PhD. thesis, School of Information Technology, Deakin Univeristy.

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Title Service level agreements framework for digital libraries quality of service management
Author AHMAD, MASITAH
Institution Deakin Univeristy
School School of Information Technology
Faculty Faculty of Science, Engineering & Built Environment
Degree type Research doctorate
Degree name PhD.
Thesis advisor Abawajy Jemal
Date submitted 2015-11
Keyword(s) Service level agreements
Library science
Digitisation
Digital collections
Summary No framework that provides practical approach for the assessment of quality of service level offered by digital libraries exists.This thesis aims to address this gap. The thesis develops a service level agreement (SLA) based mechanisms for the digital libraries to measure and assess the quality of service they deliver to their customers. An SLA is a formal contract between the digital content providers and the digital library consumers.
Language eng
Field of Research 080609 - Information Systems Management 100%
Socio Economic Objective 890301 - Electronic Information Storage and Retrieval Services 100%
Description of original xv, 154 pages : tables, figures, appendices, some coloured
Copyright notice ┬ęThe Author. All Rights Reserved
Free to Read? Yes
Persistent URL http://hdl.handle.net/10536/DRO/DU:30088712

Document type: Thesis
Collections: Higher degree theses (full text)
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Created: Thu, 10 Nov 2016, 15:17:00 EST by Deb Gray

Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.