Relational governance mediates the effect of formal contracts on BPO performance

Leimeister, S, Yetton, Philip, Kim, W and Krcmar, H 2010, Relational governance mediates the effect of formal contracts on BPO performance, in 18th European Conference on Information Systems, ECIS 2010, Association for Information Systems, Atlanta, Ga..

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Title Relational governance mediates the effect of formal contracts on BPO performance
Author(s) Leimeister, S
Yetton, PhilipORCID iD for Yetton, Philip orcid.org/0000-0001-8290-529X
Kim, W
Krcmar, H
Conference location Pretoria, South Africa
Conference dates 2010/06/07 - 2010/06/09
Title of proceedings 18th European Conference on Information Systems, ECIS 2010
Publication date 2010
Publisher Association for Information Systems
Place of publication Atlanta, Ga.
ISBN 9780620471725
HERDC Research category EN.1 Other conference paper
Persistent URL http://hdl.handle.net/10536/DRO/DU:30088902

Document type: Conference Paper
Collection: Department of Information Systems and Business Analytics
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