Volunteer retention: the importance of organisational support and psychological contract breach

Walker, Arlene, Accadia, Rebecca and Costa, Beth M. 2016, Volunteer retention: the importance of organisational support and psychological contract breach, Journal of community psychology, vol. 44, no. 8, pp. 1059-1069, doi: 10.1002/jcop.21827.

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Title Volunteer retention: the importance of organisational support and psychological contract breach
Author(s) Walker, ArleneORCID iD for Walker, Arlene orcid.org/0000-0003-1310-9729
Accadia, Rebecca
Costa, Beth M.
Journal name Journal of community psychology
Volume number 44
Issue number 8
Start page 1059
End page 1069
Total pages 11
Publisher Wiley
Place of publication London, Eng.
Publication date 2016-11
ISSN 0090-4392
Keyword(s) Science & Technology
Social Sciences
Life Sciences & Biomedicine
Public, Environmental & Occupational Health
Psychology, Multidisciplinary
Social Work
Summary Volunteer organizations face issues related to the retention of volunteers, not unlike those found in the paid workforce; however, management and authority structures and practices are different. In previous research, support factors and psychological contracts have been found to contribute to retention of employees. Few studies of volunteers have investigated the appropriateness of these variables. Survey data from 721 Australian volunteers from diverse organizations were analyzed to learn to what degree perceived organizational support, coworker support, and psychological contract breach explained volunteer intention to remain, having controlled for age and tenure. Psychological contract breach explained much more of the variance in volunteer intention to remain than tenure, coworker support, or perceived organizational support. The relationship between psychological contract breach and volunteer intention to remain is similar to that found in the paid workforce, despite the differences in management in the 2 sectors.
Language eng
DOI 10.1002/jcop.21827
Field of Research 170107 Industrial and Organisational Psychology
1701 Psychology
Socio Economic Objective 970117 Expanding Knowledge in Psychology and Cognitive Sciences
HERDC Research category C1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2016, Wiley
Persistent URL http://hdl.handle.net/10536/DRO/DU:30089055

Document type: Journal Article
Collections: Faculty of Health
School of Psychology
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