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An examination of corporate social responsibility implementation and stakeholder engagement: a case study in the Australian mining industry

Dobele, Angela R., Westberg, Kate, Steel, Marion and Flowers, Kris 2014, An examination of corporate social responsibility implementation and stakeholder engagement: a case study in the Australian mining industry, Business strategy and the environment, vol. 23, no. 3, pp. 145-159, doi: 10.1002/bse.1775.

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Title An examination of corporate social responsibility implementation and stakeholder engagement: a case study in the Australian mining industry
Author(s) Dobele, Angela R.
Westberg, Kate
Steel, Marion
Flowers, Kris
Journal name Business strategy and the environment
Volume number 23
Issue number 3
Start page 145
End page 159
Total pages 15
Publisher Wiley-Blackwell
Place of publication London, Eng.
Publication date 2014-03
ISSN 0964-4733
1099-0836
Keyword(s) corporate social responsibility
mining
environment
stakeholder engagement
case study
Summary This case study explores the experience of a company in a controversial industry sector and its efforts to act in a socially responsible manner when establishing a presence in a regional market. We examine the management of stakeholder relationships and communication, and identify the challenges associated with implementing corporate social responsibility (CSR) initiatives. Our findings highlight the importance of ongoing and broad stakeholder identification, prioritization and management. This case study demonstrates the key role of commitment from senior management and front-line employees and the importance of a CSR champion. Commitment must be demonstrated at a local level to facilitate community engagement, feedback and monitoring. Finally, the findings highlight the externality of stakeholder networks and their non-centric relationship with the company. Thus, a company is not the centre of the stakeholder network; the network has a life of its own, regardless of a company's involvement or non-involvement.
Language eng
DOI 10.1002/bse.1775
Field of Research 1503 Business And Management
0502 Environmental Science And Management
1501 Accounting, Auditing And Accountability
Socio Economic Objective 0 Not Applicable
HERDC Research category C1.1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2013, John Wiley & Sons
Persistent URL http://hdl.handle.net/10536/DRO/DU:30089536

Document type: Journal Article
Collection: Faculty of Business and Law
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Citation counts: TR Web of Science Citation Count  Cited 13 times in TR Web of Science
Scopus Citation Count Cited 15 times in Scopus
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