Openly accessible

The validation of a workplace incivility scale within the South African banking industry

Smidt, Olivia, de Beer, Leon T, Brink, Lizelle and Leiter, Michael P 2016, The validation of a workplace incivility scale within the South African banking industry, SA Journal of industrial psychology, vol. 42, no. 1, pp. 1-12, doi: 10.4102/sajip.v42i1.1316.

Attached Files
Name Description MIMEType Size Downloads
leiter-thevalidationof-2016.pdf Published version application/pdf 2.20MB 193

Title The validation of a workplace incivility scale within the South African banking industry
Author(s) Smidt, Olivia
de Beer, Leon T
Brink, Lizelle
Leiter, Michael PORCID iD for Leiter, Michael P orcid.org/0000-0001-5680-0363
Journal name SA Journal of industrial psychology
Volume number 42
Issue number 1
Start page 1
End page 12
Total pages 12
Publisher AOSIS Publishing
Place of publication Durbanville, South Africa
Publication date 2016-05-05
ISSN 0258-5200
2071-0763
Summary Orientation: Workplace incivility holds consequences for both individuals and organisations. Managers are becoming increasingly aware of this phenomenon. Currently, there is no workplace incivility scale validated for use within the South African context.

Research purpose: To investigate the reliability and validity of the adapted workplace incivility scale by Leiter and colleagues for use within South Africa.

Motivation for the study: As it is currently difficult to measure workplace incivility within the South African context because of the lack of a valid and reliable scale, it is necessary to validate such a scale.

Research design, approach and method: A cross-sectional research approach was used for the study. Convenience sampling (N = 345) was used within the South African banking industry. Specifically, the factor structure, convergent validity, discriminant validity and predictive validity were investigated in order to establish the overall validity of the scale.

Main findings: The results confirmed that the scale showed a three-factor structure as best-fitting with acceptable reliability coefficients. Furthermore, discriminant validity could be shown between workplace incivility and workplace bullying, that is, supporting that these two constructs are not the same phenomenon. In terms of relationships, colleague incivility did not significantly predict any of the outcome variables and instigated incivility only being a negative predictor of job satisfaction and a borderline statistically significant negative predictor of work engagement. However, supervisor incivility predicted all the outcomes negatively.

Practical/Managerial implications:
Based on the results, workplace incivility should be addressed because of the harmful effects it can have, not only on employees but also on organisations. It is therefore necessary for managers to create awareness of workplace incivility in order to ensure that it does not integrate within the organisational culture and affect individual and organisational performance.

Contribution/Value-add:
The study contributes to the limited research available in South Africa regarding workplace incivility by providing a scale that is valid and reliable.
Language eng
DOI 10.4102/sajip.v42i1.1316
Field of Research 170107 Industrial and Organisational Psychology
Socio Economic Objective 970117 Expanding Knowledge in Psychology and Cognitive Sciences
HERDC Research category C1.1 Refereed article in a scholarly journal
Copyright notice ©2016, The Authors
Free to Read? Yes
Use Rights Creative Commons Attribution licence
Persistent URL http://hdl.handle.net/10536/DRO/DU:30089723

Document type: Journal Article
Collections: Faculty of Health
School of Psychology
Open Access Collection
Connect to link resolver
 
Unless expressly stated otherwise, the copyright for items in DRO is owned by the author, with all rights reserved.

Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.

Versions
Version Filter Type
Citation counts: TR Web of Science Citation Count  Cited 0 times in TR Web of Science
Scopus Citation Count Cited 6 times in Scopus
Google Scholar Search Google Scholar
Access Statistics: 387 Abstract Views, 194 File Downloads  -  Detailed Statistics
Created: Fri, 20 Jan 2017, 14:19:13 EST

Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.