Individual and organizational factors promoting successful responses to workplace conflict

Gilin Oore, Debra, Leiter, Michael P. and LeBlanc, Diane E. 2015, Individual and organizational factors promoting successful responses to workplace conflict, Canadian psychology, vol. 56, no. 3, pp. 301-310, doi: 10.1037/cap0000032.

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Title Individual and organizational factors promoting successful responses to workplace conflict
Author(s) Gilin Oore, Debra
Leiter, Michael P.ORCID iD for Leiter, Michael P.
LeBlanc, Diane E.
Journal name Canadian psychology
Volume number 56
Issue number 3
Start page 301
End page 310
Total pages 10
Publisher American Psychological Association
Place of publication Washington, D.C.
Publication date 2015-08-01
ISSN 0708-5591
Keyword(s) conflict resolution
interpersonal conflict
organizational interventions
Summary Although conflict at work is a fairly common and often distressing occurrence, it is arguably a vital and necessary element of human interaction. Relevant to this special issue on positive psychology, we propose that the necessary short-term intensity of interpersonal conflict can bring about positive longer term consequences, including insight, connection, and strength. We synthesize research from organisational, family, social, and personality psychology identifying factors that support successful conflict responses. Individual factors of cognitive flexibility, an appropriate balance of self-other focus, emotion regulation, and fit of the person to the conflict situation show promise for conflict success and appear to be trainable. Organisational interventions, including individual training, work group conflict training, and mediation, also demonstrate efficacy in building conflict skills. We conclude by proposing implications for conflict resolution interventions and critical directions for future research.
Language eng
DOI 10.1037/cap0000032
Field of Research 170199 Psychology not elsewhere classified
17 Psychology And Cognitive Sciences
Socio Economic Objective 970111 Expanding Knowledge in the Medical and Health Sciences
HERDC Research category C1.1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2015, American Psychological Association
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Document type: Journal Article
Collections: Faculty of Health
School of Psychology
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