Getting better and staying better: assessing civility, incivility, distress, and job attitudes one year after a civility intervention

Leiter, Michael P., Day, Arla, Oore, Debra Gilin and Spence Laschinger, Heather K. 2012, Getting better and staying better: assessing civility, incivility, distress, and job attitudes one year after a civility intervention, Journal of occupational health psychology, vol. 17, no. 4, pp. 425-434, doi: 10.1037/a0029540.

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Title Getting better and staying better: assessing civility, incivility, distress, and job attitudes one year after a civility intervention
Author(s) Leiter, Michael P.ORCID iD for Leiter, Michael P. orcid.org/0000-0001-5680-0363
Day, Arla
Oore, Debra Gilin
Spence Laschinger, Heather K.
Journal name Journal of occupational health psychology
Volume number 17
Issue number 4
Start page 425
End page 434
Total pages 10
Publisher American Psychological Association
Place of publication Washington, D.C.
Publication date 2012-10
ISSN 1076-8998
1939-1307
Keyword(s) civility
burnout
intervention
incivility
commitment
Adult
Burnout, Professional
Canada
Female
Humans
Interprofessional Relations
Job Satisfaction
Male
Middle Aged
Models, Psychological
Nova Scotia
Social Behavior
Stress, Psychological
Summary Health care providers (n = 1,957) in Canada participated in a project to assess an intervention to enhance workplace civility. They completed surveys before the intervention, immediately after the intervention, and one year later. Results highlighted three patterns of change over the three assessments. These data were contrasted with data from control groups, which remained constant over the study period. For workplace civility, experienced supervisor incivility, and distress, the pattern followed an Augmentation Model for the intervention groups, in which improvements continued after the end of the intervention. For work attitudes, the pattern followed a Steady State Model for the intervention group, in that they sustained their gains during intervention but did not continue to improve. For absences, the pattern reflected a Lost Momentum Model in that the gains from preintervention to postintervention were lost, as absences returned to the preintervention level at follow-up. The results are discussed in reference to conceptual and applied issues in workplace civility.
Language eng
DOI 10.1037/a0029540
Field of Research 170199 Psychology not elsewhere classified
1503 Business And Management
1701 Psychology
Socio Economic Objective 970117 Expanding Knowledge in Psychology and Cognitive Sciences
HERDC Research category C1.1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2012, APA
Persistent URL http://hdl.handle.net/10536/DRO/DU:30089754

Document type: Journal Article
Collections: Faculty of Health
School of Psychology
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