The impact of civility interventions on employee social behavior, distress, and attitudes

Leiter, Michael P., Laschinger, Heather K. Spence, Day, Arla and Oore, Debra Gilin 2011, The impact of civility interventions on employee social behavior, distress, and attitudes, Journal of applied psychology, vol. 96, no. 6, pp. 1258-1274, doi: 10.1037/a0024442.

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Title The impact of civility interventions on employee social behavior, distress, and attitudes
Author(s) Leiter, Michael P.ORCID iD for Leiter, Michael P.
Laschinger, Heather K. Spence
Day, Arla
Oore, Debra Gilin
Journal name Journal of applied psychology
Volume number 96
Issue number 6
Start page 1258
End page 1274
Total pages 17
Publisher American Psychological Association
Place of publication Washington, D.C.
Publication date 2011-11
ISSN 0021-9010
Keyword(s) Adult
Burnout, Professional
Follow-Up Studies
Health Personnel
Inservice Training
Interpersonal Relations
Job Satisfaction
Nova Scotia
Personnel Turnover
Social Behavior
Summary Although incivility has been identified as an important issue in workplaces, little research has focused on reducing incivility and improving employee outcomes. Health care workers (N = 1,173, Time 1; N = 907, Time 2) working in 41 units completed a survey of social relationships, burnout, turnover intention, attitudes, and management trust before and after a 6-month intervention, CREW (Civility, Respect, and Engagement at Work). Most measures significantly improved for the 8 intervention units, and these improvements were significantly greater than changes in the 33 contrast units. Specifically, significant interactions indicating greater improvements in the intervention groups than in the contrast groups were found for coworker civility, supervisor incivility, respect, cynicism, job satisfaction, management trust, and absences. Improvements in civility mediated improvements in attitudes. The results suggest that this employee-based civility intervention can improve collegiality and enhance health care provider outcomes.
Language eng
DOI 10.1037/a0024442
Field of Research 170199 Psychology not elsewhere classified
1701 Psychology
1503 Business And Management
1505 Marketing
Socio Economic Objective 970111 Expanding Knowledge in the Medical and Health Sciences
HERDC Research category C1.1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2011, American Psychological Association
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Document type: Journal Article
Collections: Faculty of Health
School of Psychology
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