The impact of civility interventions on employee social behavior, distress, and attitudes Leiter, Michael P., Laschinger, Heather K. Spence, Day, Arla and Oore, Debra Gilin 2011, The impact of civility interventions on employee social behavior, distress, and attitudes, Journal of applied psychology, vol. 96, no. 6, pp. 1258-1274, doi: 10.1037/a0024442. Title The impact of civility interventions on employee social behavior, distress, and attitudes Author(s) Leiter, Michael P. orcid.org/0000-0001-5680-0363 Laschinger, Heather K. Spence Day, Arla Oore, Debra Gilin Journal name Journal of applied psychology Volume number 96 Issue number 6 Start page 1258 End page 1274 Total pages 17 Publisher American Psychological Association Place of publication Washington, D.C. Publication date 2011-11 ISSN 0021-9010 1939-1854 Keyword(s) Adult Attitude Burnout, Professional Female Follow-Up Studies Health Personnel Humans Inservice Training Interpersonal Relations Job Satisfaction Male Nova Scotia Ontario Personnel Turnover Social Behavior Trust Workplace Summary Although incivility has been identified as an important issue in workplaces, little research has focused on reducing incivility and improving employee outcomes. Health care workers (N = 1,173, Time 1; N = 907, Time 2) working in 41 units completed a survey of social relationships, burnout, turnover intention, attitudes, and management trust before and after a 6-month intervention, CREW (Civility, Respect, and Engagement at Work). Most measures significantly improved for the 8 intervention units, and these improvements were significantly greater than changes in the 33 contrast units. Specifically, significant interactions indicating greater improvements in the intervention groups than in the contrast groups were found for coworker civility, supervisor incivility, respect, cynicism, job satisfaction, management trust, and absences. Improvements in civility mediated improvements in attitudes. The results suggest that this employee-based civility intervention can improve collegiality and enhance health care provider outcomes. Language eng DOI 10.1037/a0024442 Field of Research 170199 Psychology not elsewhere classified 1701 Psychology 1503 Business And Management 1505 Marketing Socio Economic Objective 970111 Expanding Knowledge in the Medical and Health Sciences HERDC Research category C1.1 Refereed article in a scholarly journal ERA Research output type C Journal article Copyright notice ©2011, American Psychological Association Persistent URL http://hdl.handle.net/10536/DRO/DU:30089756 Document type: Journal Article Collections: Faculty of Health School of Psychology Related Links Link Description Connect to published version Go to link with your DU access privileges   Connect to Elements publication management system Go to link with your DU access privileges     Unless expressly stated otherwise, the copyright for items in DRO is owned by the author, with all rights reserved. Versions Version Filter Type Wed, 30 Nov 2016, 14:26:26 EST Thu, 01 Dec 2016, 04:02:45 EST Thu, 01 Dec 2016, 07:38:33 EST Wed, 29 Mar 2017, 05:04:49 EST Fri, 16 Jun 2017, 11:37:45 EST Fri, 16 Jun 2017, 11:40:58 EST Fri, 16 Jun 2017, 11:42:26 EST Filtered Full Citation counts:   Cited 88 times in TR Web of Science Cited 106 times in Scopus Search Google Scholar Access Statistics: 5 Abstract Views  -  Detailed Statistics Created: Wed, 30 Nov 2016, 14:26:26 EST

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