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The functions and roles of questioning during nursing handovers in specialty settings: an ethnographic study

Rixon, Sascha, Braaf, Sandra, Williams, Allison, Liew, Danny and Manias, Elizabeth 2016, The functions and roles of questioning during nursing handovers in specialty settings: an ethnographic study, Contemporary nurse, Latest Articles, pp. 1-14, doi: 10.1080/10376178.2016.1258316.

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Title The functions and roles of questioning during nursing handovers in specialty settings: an ethnographic study
Author(s) Rixon, Sascha
Braaf, Sandra
Williams, Allison
Liew, Danny
Manias, Elizabeth
Journal name Contemporary nurse
Season Latest Articles
Start page 1
End page 14
Total pages 14
Publisher Taylor & Francis
Place of publication London, Eng.
Publication date 2016-11-21
ISSN 1839-3535
Keyword(s) Australia
communication
ethnography
patient handoff
patient safety
quality improvement
Summary BACKGROUND: Nursing handovers are an important component of patient safety and quality in communicating across transitions of care.

OBJECTIVES: To determine the functions and roles of questions in nursing handovers, and of how questions contribute to handover quality improvement in specialty settings of an Australian tertiary hospital.

DESIGN: An ethnographic research design was employed.

METHODS: Participant observations were conducted which were audiorecorded and transcribed. Question-response sequences and the roles of questions in the handovers were coded.

RESULTS: Questions served many functions, and included: requests for information, requests for confirmation, other initiations of repair, outloud utterances, understanding checks, requests for action and agreement, and knowledge checks.

CONCLUSIONS: Questioning was mostly used to transmit patient-related information, and nurses could use questioning to jointly construct understandings about patients. Future research should examine how questions function in diverse clinical environments, such as rural and regional hospitals, and how questioning occurs in multidisciplinary handover situations.
Language eng
DOI 10.1080/10376178.2016.1258316
Field of Research 111099 Nursing not elsewhere classified
1110 Nursing
Socio Economic Objective 970111 Expanding Knowledge in the Medical and Health Sciences
HERDC Research category C1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2016, Informa
Persistent URL http://hdl.handle.net/10536/DRO/DU:30090837

Document type: Journal Article
Collection: School of Nursing and Midwifery
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