Relationships of role stressors with organizational citizenship behavior: a meta-analysis

Eatough, Erin M., Chang, Chu-Hsiang, Miloslavic, Stephanie A. and Johnson, Russell E. 2011, Relationships of role stressors with organizational citizenship behavior: a meta-analysis, Journal of applied psychology, vol. 96, no. 3, pp. 619-632, doi: 10.1037/a0021887.

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Title Relationships of role stressors with organizational citizenship behavior: a meta-analysis
Author(s) Eatough, Erin M.
Chang, Chu-Hsiang
Miloslavic, Stephanie A.
Johnson, Russell E.
Journal name Journal of applied psychology
Volume number 96
Issue number 3
Start page 619
End page 632
Total pages 14
Publisher American Psychological Association
Place of publication Washington, D.C.
Publication date 2011-05
ISSN 0021-9010
Summary Several quantitative reviews have documented the negative relationships that role stressors have with task performance. Surprisingly, much less attention has been directed at the impact of role stressors on other aspects of job performance, such as organizational citizenship behavior (OCB). The goal of this study was to therefore estimate the overall relationships of role stressors (i.e., role ambiguity, conflict, and overload) with OCB. A meta-analysis of 42 existing studies indicated that role ambiguity and role conflict were negatively related to OCB and that these relationships were moderated by the target of OCB, type of organization, OCB rating source, and publication status. As expected, role conflict had a stronger negative relationship with OCB than it did with task performance. Finally, we found support for a path model in which job satisfaction mediated relationships of role stressors with OCB and for a positive direct relationship between role overload and OCB.
Language eng
DOI 10.1037/a0021887
Field of Research 150310 Organisation and Management Theory
1701 Psychology
1503 Business And Management
1505 Marketing
Socio Economic Objective 910402 Management
HERDC Research category C1.1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2016, APA
Persistent URL

Document type: Journal Article
Collections: Faculty of Business and Law
Department of Management
2018 ERA Submission
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