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Using organizational influence processes to overcome is implementation barriers: lessons from a longitudinal case study of SPI implementation

Ngwenyama, Ojelanki and Nielsen, Peter Axel 2014, Using organizational influence processes to overcome is implementation barriers: lessons from a longitudinal case study of SPI implementation, European journal of information systems, vol. 23, no. 2, pp. 205-222, doi: 10.1057/ejis.2012.56.

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Title Using organizational influence processes to overcome is implementation barriers: lessons from a longitudinal case study of SPI implementation
Author(s) Ngwenyama, Ojelanki
Nielsen, Peter Axel
Journal name European journal of information systems
Volume number 23
Issue number 2
Start page 205
End page 222
Total pages 18
Publisher Springer
Place of publication New York, N.Y.
Publication date 2014-03
ISSN 0960-085X
1476-9344
Summary A fundamental tenet of the information systems (IS) discipline holds that: (a) a lack of formal power and influence over the organization targeted for change, (b) weak support from top management, and (c) organizational memories of prior failures are barriers to implementation success. Our research, informed by organization influence, compellingly illustrates that such conditions do not necessarily doom a project to failure. In this paper, we present an analysis of how an IS implementation team designed and enacted a coordinated strategy of organizational influence to achieve implementation success despite these barriers. Our empirical analysis also found that technology implementation and change is largely an organizational influence process (OIP), and thus technical-rational approaches alone are inadequate for achieving success. Our findings offer managers important insights into how they can design and enact OIPs to effectively manage IS implementation. Further, we show how the theory of organizational influence can enhance understanding of IS implementation dynamics and advance the development of a theory of effective IS change agentry.
Language eng
DOI 10.1057/ejis.2012.56
Field of Research 080610 Information Systems Organisation
0806 Information Systems
1503 Business And Management
Socio Economic Objective 970110 Expanding Knowledge in Technology
HERDC Research category C1.1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2014, Operational Research Society Ltd.
Persistent URL http://hdl.handle.net/10536/DRO/DU:30090903

Document type: Journal Article
Collection: Department of Information Systems and Business Analytics
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