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The challenge of e-participation in the digital city: exploring generational influences among community telecentre users

Bailey, Arlene and Ngwenyama, Ojelanki 2011, The challenge of e-participation in the digital city: exploring generational influences among community telecentre users, Telematics and informatics, vol. 28, no. 3, pp. 204-214, doi: 10.1016/j.tele.2010.09.004.

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Title The challenge of e-participation in the digital city: exploring generational influences among community telecentre users
Author(s) Bailey, Arlene
Ngwenyama, Ojelanki
Journal name Telematics and informatics
Volume number 28
Issue number 3
Start page 204
End page 214
Total pages 11
Publisher Elsevier
Place of publication Amsterdam, The Netherlands
Publication date 2011-08
ISSN 0736-5853
Summary A primary challenge for the development of e-government and the digital city is participation by low-income, older and technology-challenged citizens. This paper reports on the role of inter-generational interactions in community telecentres in facilitating low-income, older and technology-challenged citizens in gaining access and using digital city infrastructure. Our research also finds that virtual communities are playing a role in supporting e-participation among older, technology-challenged citizens. We examine the influence and interaction of members of offline communities, who use telecentres, on virtual community participation. These communities and telecentres can provide support for the provision of e-services and the development of the digital city. We explore these issues based on empirical field research in community-based telecentres in a developing country. Inter-generational interactions are explored through an analysis using social networks, social identity and social representations theories.
Language eng
DOI 10.1016/j.tele.2010.09.004
Field of Research 080602 Computer-Human Interaction
0806 Information Systems
0899 Other Information And Computing Sciences
Socio Economic Objective 970110 Expanding Knowledge in Technology
HERDC Research category C1.1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2010, Elsevier Ltd
Persistent URL http://hdl.handle.net/10536/DRO/DU:30090911

Document type: Journal Article
Collection: Department of Information Systems and Business Analytics
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