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Identity judgements, work engagement and organizational citizenship behavior: the mediating effects based on group engagement model

Zhang, Yucheng, Guo, Yongxing and Newman, Alexander 2017, Identity judgements, work engagement and organizational citizenship behavior: the mediating effects based on group engagement model, Tourism management, vol. 61, pp. 190-197, doi: 10.1016/j.tourman.2017.01.005.

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Title Identity judgements, work engagement and organizational citizenship behavior: the mediating effects based on group engagement model
Author(s) Zhang, Yucheng
Guo, Yongxing
Newman, Alexander
Journal name Tourism management
Volume number 61
Start page 190
End page 197
Total pages 8
Publisher Elsevier
Place of publication Amsterdam, The Netherlands
Publication date 2017-08
ISSN 0261-5177
Keyword(s) organizational identification
work engagement
organizational citizenship behavior
group engagement model
Summary The group engagement model (Tyler & Blader, 2003) suggests that organizational identification is based on both the individual's evaluation of the status of their group as perceived by outgroups (i.e., pride) and his/her view about their status within the group (i.e., respect). However, prior research has not examined the factors which influence organizational identification, and subsequently lead employees to feel engaged and exhibit positive extra-role behaviors that benefit the organization. Using time-lagged data from both service employees and their supervisors, our findings demonstrate that both pride and respect are positively related to organizational identification, and organizational identification is positively related to work engagement and organizational citizenship behavior (OCB). More importantly, organizational identification mediates the relationships between the antecedents (i.e., pride and respect) and consequences (work engagement and OCB). Overall, the study provides compelling support for the group engagement model in predicting key job attitudes and behaviors amongst service employees.
Language eng
DOI 10.1016/j.tourman.2017.01.005
Field of Research 1506 Tourism
1505 Marketing
1504 Commercial Services
Socio Economic Objective 0 Not Applicable
HERDC Research category C1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2017, Elsevier
Persistent URL http://hdl.handle.net/10536/DRO/DU:30091664

Document type: Journal Article
Collection: Department of Management
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