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Developing a new data envelopment analysis model for customer value analysis

Mahdiloo, Mahdi, Noorizadeh, Abdollah and Saen, Reza Farzipoor 2011, Developing a new data envelopment analysis model for customer value analysis, Journal of industrial and management optimization, vol. 7, no. 3, pp. 531-558, doi: 10.3934/jimo.2011.7.531.


Title Developing a new data envelopment analysis model for customer value analysis
Author(s) Mahdiloo, Mahdi
Noorizadeh, Abdollah
Saen, Reza Farzipoor
Journal name Journal of industrial and management optimization
Volume number 7
Issue number 3
Start page 531
End page 558
Total pages 28
Publisher American Institute of Mathematical Sciences
Place of publication Springfield, Mo.
Publication date 2011-08
ISSN 1547-5816
1553-166X
Keyword(s) customer value pyramid
data envelopment analysis
analytic hierarchy process
cross-efficiency
undesirable outputs
weight restrictions
Language eng
DOI 10.3934/jimo.2011.7.531
Field of Research 0102 Applied Mathematics
0103 Numerical And Computational Mathematics
Socio Economic Objective 0 Not Applicable
HERDC Research category C1.1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2011, American Institute of Mathematical Sciences
Persistent URL http://hdl.handle.net/10536/DRO/DU:30092437

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