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Preliminary framework to manage tenant satisfaction in facilities management service encounters

Karunasena, Gayani, Vijerathne, Dimuthu and Muthumala, Harsha 2018, Preliminary framework to manage tenant satisfaction in facilities management service encounters, Facilities, vol. 36, no. 3/4, pp. 171-194, doi: 10.1108/F-05-2016-0050.

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Title Preliminary framework to manage tenant satisfaction in facilities management service encounters
Author(s) Karunasena, GayaniORCID iD for Karunasena, Gayani orcid.org/0000-0002-3972-3906
Vijerathne, Dimuthu
Muthumala, Harsha
Journal name Facilities
Volume number 36
Issue number 3/4
Start page 171
End page 194
Total pages 24
Publisher Emerald Publishing Limited
Place of publication Bingley, Eng.
Publication date 2018
ISSN 0263-2772
Language eng
DOI 10.1108/F-05-2016-0050
Field of Research 1202 Building
1503 Business And Management
HERDC Research category C1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2018, Emerald Publishing Limited
Free to Read? Yes
Persistent URL http://hdl.handle.net/10536/DRO/DU:30094566

Document type: Journal Article
Collections: School of Architecture and Built Environment
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Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.