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Cultural tensions – exploring call centres in the public sector

Anderson, Eve, Pyman, Amanda and Teicher, Julian 2006, Cultural tensions – exploring call centres in the public sector, International journal of human resources development and management, vol. 6, no. 2-4, pp. 279-296, doi: 10.1504/IJHRDM.2006.010400.


Title Cultural tensions – exploring call centres in the public sector
Author(s) Anderson, Eve
Pyman, Amanda
Teicher, Julian
Journal name International journal of human resources development and management
Volume number 6
Issue number 2-4
Start page 279
End page 296
Total pages 18
Publisher Inderscience Publishers
Place of publication Olney, Eng.
Publication date 2006
ISSN 1465-6612
1741-5160
Keyword(s) call centres
public sector
new public management
NPM
work organisation
labour process
employment relationship
cultural tensions
service provision
quality versus quantity
emotional labour
Australia
HRM
human resource management
government agencies
Language eng
DOI 10.1504/IJHRDM.2006.010400
Field of Research 1503 Business And Management
HERDC Research category C1.1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2006, Inderscience Enterprises
Persistent URL http://hdl.handle.net/10536/DRO/DU:30097969

Document type: Journal Article
Collection: Department of Management
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