Segmenting tourists based on satisfaction and satisfaction patterns

Dolnicar, Sara and Le, Huong 2008, Segmenting tourists based on satisfaction and satisfaction patternsTourist satisfaction and complaining behavior : measurement and management issues in the tourism and hospitality industry, Nova Science Publishers, Hauppage, N.Y., pp.187-204.


Title Segmenting tourists based on satisfaction and satisfaction patterns
Author(s) Dolnicar, Sara
Le, HuongORCID iD for Le, Huong orcid.org/0000-0002-1806-6089
Title of book Tourist satisfaction and complaining behavior : measurement and management issues in the tourism and hospitality industry
Publication date 2008
Chapter number 11
Total chapters 18
Start page 187
End page 204
Total pages 18
Publisher Nova Science Publishers
Place of Publication Hauppage, N.Y.
ISBN 9781604560022
Language eng
HERDC Research category BN.1 Other book chapter, or book chapter not attributed to Deakin
Copyright notice ©2008, Nova Science Publishers
Persistent URL http://hdl.handle.net/10536/DRO/DU:30099163

Document type: Book Chapter
Collection: Department of Management
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