The impact of new media on customer relationships

Hennig-Thurau, Thorsten, Malthouse, Edward C, Friege, Christian, Gensler, Sonja, Lobschat, Lara, Rangaswamy, Arvind and Skiera, Bernd 2010, The impact of new media on customer relationships, Journal of service research, vol. 13, no. 3, pp. 311-330, doi: 10.1177/1094670510375460.

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Title The impact of new media on customer relationships
Author(s) Hennig-Thurau, Thorsten
Malthouse, Edward C
Friege, Christian
Gensler, Sonja
Lobschat, Lara
Rangaswamy, Arvind
Skiera, BerndORCID iD for Skiera, Bernd
Journal name Journal of service research
Volume number 13
Issue number 3
Start page 311
End page 330
Total pages 20
Publisher SAGE Publications
Place of publication London, Eng.
Publication date 2010-08
ISSN 1094-6705
Keyword(s) New media
Customer relationships
Electronic word-of-mouth
Online communities
Recommendation systems
Mobile technologies
Language eng
DOI 10.1177/1094670510375460
Field of Research 1505 Marketing
1504 Commercial Services
HERDC Research category C1.1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2010, The Author(s)
Persistent URL

Document type: Journal Article
Collections: Faculty of Business and Law
Department of Marketing
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