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Service quality in higher education – a review and research agenda

Sultan, Parves and Wong, Ho Yin 2010, Service quality in higher education – a review and research agenda, International journal of quality and service sciences, vol. 2, no. 2, pp. 259-272, doi: 10.1108/17566691011057393.

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Title Service quality in higher education – a review and research agenda
Author(s) Sultan, Parves
Wong, Ho Yin
Journal name International journal of quality and service sciences
Volume number 2
Issue number 2
Start page 259
End page 272
Total pages 14
Publisher Emerald Group Publishing
Place of publication Bingley, Eng.
Publication date 2010
ISSN 1756-669X
1756-6703
Keyword(s) Higher education
Customer services quality
Customer satisfaction
Research work
Language eng
DOI 10.1108/17566691011057393
Field of Research 1503 Business And Management
HERDC Research category C1.1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2010, Emerald Group Publishing Limited
Persistent URL http://hdl.handle.net/10536/DRO/DU:30100448

Document type: Journal Article
Collection: Department of Marketing
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