Performance-based service quality model: an empirical study on Japanese universities

Sultan, Parves and Wong, Ho Yin 2010, Performance-based service quality model: an empirical study on Japanese universities, Quality assurance in education, vol. 18, no. 2, pp. 126-143, doi: 10.1108/09684881011035349.

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Title Performance-based service quality model: an empirical study on Japanese universities
Author(s) Sultan, Parves
Wong, Ho YinORCID iD for Wong, Ho Yin orcid.org/0000-0002-2461-650X
Journal name Quality assurance in education
Volume number 18
Issue number 2
Start page 126
End page 143
Total pages 18
Publisher Emerald Group Publishing
Place of publication Bingley, Eng.
Publication date 2010
ISSN 0968-4883
Keyword(s) Japan
Universities
Higher education
Customer service quality
Language eng
DOI 10.1108/09684881011035349
Field of Research 13 Education
HERDC Research category C1.1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2010, Emerald Group Publishing Limited
Persistent URL http://hdl.handle.net/10536/DRO/DU:30100450

Document type: Journal Article
Collections: Faculty of Business and Law
Department of Marketing
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