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Exploring consumers' responses to service providers' positive affective displays

Gountas, Sandra, Ewing, Michael T. and Gountas, John I. 2007, Exploring consumers' responses to service providers' positive affective displays, International journal of culture, tourism and hospitality research, vol. 1, no. 1, pp. 97-109, doi: 10.1108/17506180710729637.

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Title Exploring consumers' responses to service providers' positive affective displays
Author(s) Gountas, Sandra
Ewing, Michael T.ORCID iD for Ewing, Michael T. orcid.org/0000-0002-2260-2761
Gountas, John I.
Journal name International journal of culture, tourism and hospitality research
Volume number 1
Issue number 1
Start page 97
End page 109
Total pages 13
Publisher Emerald Group Publshing
Place of publication Bingley, Eng.
Publication date 2007-04-03
ISSN 1750-6182
Keyword(s) customer satisfaction
customer services quality
service delivery
airlines
Language eng
DOI 10.1108/17506180710729637
Field of Research 1506 Tourism
HERDC Research category C1.1 Refereed article in a scholarly journal
Copyright notice ©2007, Emerald Group Publishing
Persistent URL http://hdl.handle.net/10536/DRO/DU:30101274

Document type: Journal Article
Collection: Faculty of Business and Law
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