Customer satisfaction in local government: the case of the restructured city of Perth, Australia

Cripps, Helen, Ewing, Michael and McMahon, Lance 2004, Customer satisfaction in local government: the case of the restructured city of Perth, Australia, Journal of nonprofit and public sector marketing, vol. 12, no. 1, pp. 1-22, doi: 10.1300/J054v12n01_01.

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Title Customer satisfaction in local government: the case of the restructured city of Perth, Australia
Author(s) Cripps, Helen
Ewing, MichaelORCID iD for Ewing, Michael orcid.org/0000-0002-2260-2761
McMahon, Lance
Journal name Journal of nonprofit and public sector marketing
Volume number 12
Issue number 1
Start page 1
End page 22
Total pages 22
Publisher Routledge
Place of publication Abingdon, Eng.
Publication date 2004-01
ISSN 1049-5142
1540-6997
Keyword(s) customer satisfaction
local government
mail survey
Australia
Language eng
DOI 10.1300/J054v12n01_01
Field of Research 1505 Marketing
1503 Business And Management
HERDC Research category C1.1 Refereed article in a scholarly journal
Copyright notice ©2004, Haworth Press
Persistent URL http://hdl.handle.net/10536/DRO/DU:30101286

Document type: Journal Article
Collection: Faculty of Business and Law
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