Assessment of the three-column format SERVQUAL: an experimental approach

Caruana, Al, Ewing, Michael T. and Ramaseshan, B. 2000, Assessment of the three-column format SERVQUAL: an experimental approach, Journal of Business Research, vol. 49, no. 1, pp. 57-65, doi: 10.1016/S0148-2963(98)00119-2.

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Title Assessment of the three-column format SERVQUAL: an experimental approach
Author(s) Caruana, Al
Ewing, Michael T.ORCID iD for Ewing, Michael T. orcid.org/0000-0002-2260-2761
Ramaseshan, B.
Journal name Journal of Business Research
Volume number 49
Issue number 1
Start page 57
End page 65
Total pages 9
Publisher Elsevier
Place of publication New York, N.Y.
Publication date 2000-07
ISSN 0148-2963
Language eng
DOI 10.1016/S0148-2963(98)00119-2
Field of Research MD Multidisciplinary
HERDC Research category C1.1 Refereed article in a scholarly journal
Copyright notice ©2000, Elsevier Science
Persistent URL http://hdl.handle.net/10536/DRO/DU:30101311

Document type: Journal Article
Collection: Faculty of Business and Law
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