Service recovery, justice perception, and forgiveness: the “other customers” perspectives Shin, Hyunju, Casidy, Riza and Mattila, Anna S. 2018, Service recovery, justice perception, and forgiveness: the “other customers” perspectives, Services marketing quarterly, vol. 39, no. 1, pp. 1-21, doi: 10.1080/15332969.2017.1398021. Attached Files Name Description MIMEType Size Downloads Title Service recovery, justice perception, and forgiveness: the “other customers” perspectives Author(s) Shin, Hyunju Casidy, Riza orcid.org/0000-0002-6836-245X Mattila, Anna S. Journal name Services marketing quarterly Volume number 39 Issue number 1 Start page 1 End page 21 Total pages 21 Publisher Taylor and Francis Place of publication London, Eng. Publication date 2018 ISSN 1533-2969 1533-2977 Keyword(s) Distributive justice forgiveness interactional justice other customers service failure service recovery Language eng DOI 10.1080/15332969.2017.1398021 Field of Research 1505 Marketing HERDC Research category C1 Refereed article in a scholarly journal ERA Research output type C Journal article Copyright notice ©2018, Taylor & Francis Group Persistent URL http://hdl.handle.net/10536/DRO/DU:30105388 Document type: Journal Article Collections: Faculty of Business and Law Department of Marketing Related Links Link Description Connect to published version Go to link with your DU access privileges     Unless expressly stated otherwise, the copyright for items in DRO is owned by the author, with all rights reserved. Versions Version Filter Type Mon, 11 Dec 2017, 15:46:05 EST Tue, 12 Dec 2017, 04:00:29 EST Tue, 12 Dec 2017, 05:05:10 EST Tue, 12 Dec 2017, 12:40:01 EST Tue, 12 Dec 2017, 12:41:52 EST Tue, 12 Dec 2017, 12:43:12 EST Tue, 17 Jul 2018, 14:30:35 EST Filtered Full Citation counts:   Cited 0 times in TR Web of Science Cited 10 times in Scopus Search Google Scholar Access Statistics: 244 Abstract Views, 0 File Downloads  -  Detailed Statistics Created: Mon, 11 Dec 2017, 15:46:05 EST

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